Face to Face Communications
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Delivering a presentation Ep-1
Introducing the basics
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Delivering a presentation Ep-2
Understanding the audience
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Delivering a presentation Ep-3
Adding some structure
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Delivering a presentation Ep-4
Presenting with confidence
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Delivering a presentation Ep-5
Key points to remember
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Interviewing clients to understand needs Ep-1
People buy solutions and you!
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Interviewing clients to understand needs Ep-2
Preparation, research and conversation
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Interviewing clients to understand needs Ep-3
Starting the conversation
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Interviewing clients to understand needs Ep-4
The body of the conversation
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Interviewing clients to understand needs Ep-5
Getting into specifics
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Interviewing clients to understand needs Ep-6
Closing the conversation
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Pitching to win business Ep-1
Introducing the art of persuading
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Pitching to win business Ep-2
Research is everything
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Pitching to win business Ep-3
Establish the key messages
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Pitching to win business Ep-4
Rehearsal is critical
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Pitching to win business Ep-5
Delivering the pitch
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Pitching to win business Ep-6
Key points to remember
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Engaging Customers in a retail environment Ep-1
Introduction to the challenges facing retail staff
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Engaging Customers in a retail environment Ep-2
5 Key steps to engage with customers
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Engaging Customers in a retail environment Ep-3
Listening and understanding
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Engaging Customers in a retail environment Ep-4
Offering to assist
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Engaging Customers in a retail environment Ep-5
Key points to remember
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Introducing products into the needs discussion Ep-1
Introduction
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Introducing products into the needs discussion Ep-2
Product value propositions
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Introducing products into the needs discussion Ep-3
Conversation structure
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Introducing products into the needs discussion Ep-4
A case study
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Introducing products into the needs discussion Ep-5
The role play
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Introducing products into the needs discussion Ep-6
Drilling into business goals
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Introducing products into the needs discussion Ep-7
Summarising the conversation
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Introducing products into the needs discussion Ep-8
Key points to remember