Managing Individual Performance

A leadership framework to consider

What is leadership style

How to move between styles

Individuals who continually under perform

Looking ahead

Setting the Performance Description

Setting key performance indicators

Developing performance goals

Briefing a new task or plan of action

Key points to remember

Why coaching is so important to develop skills

The learning process

Different learning styles

6 steps for effective coaching

Coaching opportunities

What is performance coaching

How to be supportive

The skills required

The coaching conversation

Being flexible in your approach

Key points to remember

The concept of performance counselling

Key steps for effective counselling

Asking the staff member to solve the issue

Creating the right climate

Key points to remember